IndustriesB2B payments built forthe white goods industry
Bring payments from authorised dealers to your service network onto one platform. Manage promotional instalments with rules, and have every payment posted to the right customer account in your ERP.
From Arçelik to Metro, leading brands run their B2B payments on Tahsildar.
The payment problems white goods companies know best
White goods, built-in appliance, small appliance and consumer electronics manufacturers and distributors working with authorised dealer and service networks run into the same issues. Tahsildar has a ready answer for each.
Payment Orchestration
Dealer Financing
Dealer Payments
POS Reporting
ERP / CRM Integration
Online Payments
DBS Reporting
Commercial ScoringInstalments and interest during promotions
During holiday, back-to-school and year-end campaigns, instalment counts, partner banks and instalment interest keep changing. Setting the right terms for every authorised dealer, and reverting them when the campaign ends, is done by hand.
Solution
- Payment Orchestration routes every payment to the most suitable POS according to your rules
- Open or close instalments for your dealers; absorb the instalment interest or pass it on
- Separate POS, instalment and fee set-ups for each dealer, dealer group or sub-dealer
- Switch a POS on or off in one click; payments fail over to a backup POS
- Integrated with 23 banks and 23 payment institutions
Payment Orchestration routes every payment to the most suitable POS according to your rulesIn Turkey, paying B2B invoices by card in instalments is common practice.
ServiceGet a free POS pricing quote that includes payment institutions’ seasonal promotions.- Campaign terms are emailed to dealers
- Each dealer’s POS settings are changed one by one
- Settings are reverted by hand when the campaign ends
- One campaign rule is set for the dealer group
- Payments route to the best POS for the instalment count
- The rule sets whether you absorb the instalment interest
Campaigns run on rules. Instalment and fee set-ups per dealer are in your hands.
Cheques and long terms from authorised dealers
Authorised dealers usually buy on terms, with payment spread over months by cheque, promissory note or DBS. Bigger shipments during campaigns grow your open receivables too.
Solution
- Your dealer chooses Dealer Financing at checkout; once the loan is disbursed, the amount goes straight to your company
- No waiting on cheque or promissory note maturities; your dealer repays the bank on term
- Your company never becomes the dealer’s debtor or guarantor; the bank makes the credit decision
- With Fibabanka and İşbank İşPay (DijiKolay Finansman), without visiting a branch
- Terms of up to 18 months, company-specific pricing and cost sharing with Fibabanka
- The dealer hands over a 150-day post-dated cheque
- You finance the campaign stock for five months
- Whether the cheque clears stays uncertain until maturity
- The dealer chooses to pay with financing at checkout · Fibabanka, 12 months
- Once the loan is disbursed, the amount lands in your account
- The term sits between your dealer and the bank; you are not a guarantor
Campaign stock is paid for at once. The amount is in your account on the day the loan is disbursed.
Customers in store want financing and long terms
Customers setting up a home want to buy a full set of appliances on long terms. When card limits and instalments fall short, the store sells on its own promissory note, leaving the burden and risk with the dealer and, indirectly, with you.
Solution
- Your dealer’s customer applies for a Fibabanka personal loan from their phone in a few steps, without visiting a branch
- Even though the loan goes to the dealer’s customer, the amount goes straight to your company
- With Dealer Payments, the customer’s payment can come to you and post to the dealer’s account as a credit
- Card payments in a single payment or up to 12 instalments
- Authorised dealers take payments from customers and pay you from the same screen
- The customer asks for long terms
- The store issues a promissory note
- Collecting the note becomes the dealer’s burden
- The customer applies for a personal loan by phone
- Once the loan is disbursed, the amount goes to your company
- The payment posts to the dealer’s account as a credit
Sales don’t end in promissory notes. The term sits with the bank; the payment comes to you.
Refund and void confusion across banks
When dealers use POS terminals from different banks, finding which transaction and which bank a refund or void belongs to takes time. The customer account and accounting entries then have to be corrected separately.
Solution
- POS Reporting brings all your virtual and physical POS terminals onto one screen, whether or not they run through Tahsildar
- Refunds and voids are reported separately; erroneous transactions are flagged automatically
- The agreed rate is compared with the rate charged on every transaction
- Refunds and voids post to the right customer account in your ERP
- The payout is verified against your bank account
- The dealer is asked which bank the transaction went through
- The refund is made separately on the bank’s screen
- Accounting corrects the customer account by hand
- The transaction shows in a report covering every POS
- Refunds and voids are reported separately
- The refund posts to the right customer account in the ERP
Refunds never lose their trail. Fees and refunds in the same report.
Parts and service payments from authorised service centres
Authorised service centres buy spare parts and pay maintenance and service fees regularly. Amounts are small but frequent, and service and recurring payments are often chased by phone.
Solution
- Send service centres payment links by SMS, email or QR code; to the whole network in one click
- Recurring payments for regular charges: weekly, monthly or a custom schedule
- Retry rules for failed transactions
- Automatic reminders before the due date; late payments show up in the panel
- Service centres and sub-dealers pay you from their own screen with Dealer Payments
- Each service centre is called about parts payments
- Recurring payments are tracked on a separate list
- Late payments are noticed at month-end
- Bulk payment links go to 186 service centres
- Recurring charges are taken as monthly recurring payments
- Automatic reminders go out before the due date
Small, frequent payments run themselves. Every service centre’s status on one screen.
DBS credit limits spread across banks
In white goods, credit sales to authorised dealers commonly run through several banks under Turkey’s Direct Debit System (DBS). During campaign shipments, how much limit each dealer has left at each bank sits on separate screens.
Solution
- DBS Reporting: DBS credit limits, utilisation, invoices and maturities across all banks in one panel
- An alert before a dealer’s limit is used up; settled and outstanding invoices tracked separately
- Commercial Scoring: your whole dealer network monitored weekly, with deterioration visible 60–90 days before a late payment
- No paperwork from dealers, no extra integration
Both products are in development. DBS Reporting is reporting only; Commercial Scoring is for companies that run dealer payments on Tahsildar.
- Three banks’ DBS screens are checked one by one
- A used-up limit is noticed at shipment
- A struggling dealer shows up when a payment is late
- Limit and utilisation at all three banks on one screen
- An alert before the limit is used up
- A notification when the dealer’s grade changes
Campaign shipments planned on data. See the dealer’s limit and direction before you ship.
Frequently asked questions
Can’t find the answer you need? Review your authorised dealer and service network’s payment set-up with our team.
+90 850 532 75 05Companies selling through authorised dealer, dealer or service networks: white goods, built-in appliance, small appliance and consumer electronics manufacturers and distributors. As the parent company, you track payments across your whole network on one screen.
Yes. In Payment Orchestration you set separate POS, instalment and fee set-ups for each dealer, dealer group or sub-dealer. You open or close instalments and absorb the instalment interest or pass it on.
Yes. Your dealer’s customer can apply for a Fibabanka personal loan from their phone, without visiting a branch. Even though the loan goes to the dealer’s customer, the amount goes straight to your company. The bank makes the credit decision.
POS Reporting reports refunds and voids separately, flags erroneous transactions automatically and covers all your virtual and physical POS terminals, whether or not they run through Tahsildar. With ERP / CRM Integration, refunds and voids post to the right customer account in your ERP.
Yes. In Online Payments you set a weekly, monthly or custom payment schedule once, and each payment starts automatically when it falls due. Retry rules are set up for failed transactions.
Your DBS agreements and credit limits stay with your banks. While you take card and financing payments through Tahsildar, DBS Reporting will let you track DBS credit limits, invoices and maturities across all banks in one panel. DBS Reporting is in development and is reporting only.
Most set-ups go live within 24 hours, depending on your infrastructure. You set everything up together with your dedicated onboarding specialist, and your existing dealer data and customer accounts are migrated at no extra cost.
Tahsildar is offered as a package. We’ll work out the products and plan that fit you in a free demo. Onboarding support, your dedicated account managers and web services / API come at no extra cost.
Let’s plan payments across your white goods network
Fill in the form and we’ll review payments across your authorised dealer and service network with you in a free demo.