Dedicated account managerWhen you have a question,someone who knows you answers
The day you sign, your company gets two account managers: one from operations, one from sales. During onboarding and long after go-live, you reach these two people who know your business, not a call centre.
From Hilton to Adel, leading brands run their B2B payments on Tahsildar.
Two account managers, with our whole team behind them
Your operations account manager handles day-to-day running; your sales account manager handles commercial topics. Both know your set-up, your dealer network and your history, so you never have to start from scratch.
Keeps your payments running smoothly, every day.
- Resolving operational issues
- Setting up new dealers and users
- Routing rule and settings changes
- Questions from your dealers
- ERP and API coordination with your IT team
Makes sure Tahsildar grows with you as your needs grow.
- Rolling out new products and modules
- Commercial questions
Your account manager doesn’t work alone. When something needs technical input or a closer look, they bring in our team and follow it through for you.
From a small setting to a new module
Pick a topic to see who answers and how we handle it.
“One of our dealers says they get an error when trying to pay.”
- 1Your account manager listens and reviews the transaction in the panel.
- 2Brings in our operations team if needed.
- 3Explains the fix and the cause to you and your dealer.
Reach them however suits you
WhatsApp for a quick question, the panel for a request you want on record. Whichever channel you use, the same account manager picks it up.
Your account manager’s direct line. No switchboard, no queue, no menus.
The fastest way to ask a quick question or share a screenshot.
For topics that involve several people on your team.
Open a ticket from the Tahsildar panel; your request stays on record.
Onboarding ends, your account manager stays
Support doesn’t stop at go-live. The same two people are with you from the day you sign, and we don’t charge extra for it.
Frequently asked questions
Can’t find the answer you need? Talk to our team.
+90 850 532 75 05No. Account manager support is free for every customer, regardless of volume; there is no separate package to buy.
The day you sign the contract, your company is assigned one account manager from operations and one from sales. They work alongside your onboarding specialist during set-up, and you keep working with the same people after go-live.
Your operations account manager looks after day-to-day running; your sales account manager looks after commercial topics and new products. If you’re not sure who to contact, reach either one and your request goes to the right person.
By their direct phone line, by email, on WhatsApp, or by opening a support ticket in the Tahsildar panel. Tickets opened in the panel stay on record.
Your account manager is available during business hours. For urgent issues, we’re there out of hours too.
Your account manager coordinates with your IT team. For ERP, API or anything that needs a closer look, they bring in our operations and technical team and follow it through to resolution.
Yes. Your account manager also supports you with questions that come from your dealers, preparing the answer or guidance with you.
Meet your account managers
Fill in the form; we’ll listen to your needs and shape Tahsildar around your business with you.
- 01Fill in the formTell us what you need and what you use today.
- 02Demo callWe walk you through Tahsildar using your own scenario.
- 03Your account managers are assignedYour operations and sales account managers are with you from contract day.