IndustriesPayments built fortourism
Bring payments from hotels, agencies, tour operators and transfer firms onto one platform. Take deposits without asking for card details, and let foreign guests pay in their own currency.
From Mövenpick to Intercity, leading brands run their B2B payments on Tahsildar.
The payment problems tourism businesses know best
Hotels and hotel groups, travel agencies, tour operators, and transfer and events firms run into the same issues. Tahsildar has a ready answer for each.
Online Payments
Payment Orchestration
Dealer Payments
Physical POS
POS Reporting
ERP / CRM Integration
Supplier PaymentsCard details requested for deposits
To secure a booking, guests or companies are asked for card details by email, by phone or on a credit card authorisation form. Details are keyed into the POS, and card data circulates inside the team.
Solution
- Send the guest a payment link by SMS, email or QR code; the guest enters their own card details
- Payment is made on a secure page on your company’s own domain, with 3D Secure
- Set the amount and validity of each link for a deposit or balance
- Track in the panel, with timestamps, whether each link was sent, opened and paid
- Tahsildar runs on PCI-DSS compliant infrastructure and data is processed under KVKK
Send the guest a payment link by SMS, email or QR code; the guest enters their own card details- The guest is asked for a credit card form
- Card details arrive by email and are keyed into the POS
- The form and email stay inside the team
- A link for the deposit goes out by SMS and email
- The guest pays on a secure page with 3D Secure
- The payment shows in the panel with a timestamp
Card data never reaches your team. No more credit card forms.
Foreign currency and multilingual payments
Foreign guests and agencies are often quoted in euros, dollars or pounds. If the payment page isn’t in the guest’s language or the currency doesn’t match, payments are abandoned and the difference is chased by bank transfer.
Solution
- Take payments from guests and agencies abroad with multi-currency and multilingual support
- 122 currencies supported
- Payment Orchestration routes payments to a POS by currency according to your rules
- Visa, Mastercard, Amex and Troy accepted
- If a payment fails, the reason shows in plain language and the guest can retry with another card
- The price is quoted in euros; the payment page is Turkish only
- The guest abandons the payment
- The difference is settled by bank transfer
- The payment link goes out in euros and English
- The payment routes to the right POS for the currency
- A failed attempt shows its reason in plain language
Guests pay in their own language and currency. 122 currencies supported.
Late payments from agencies and tour operators
Agencies and tour operators sell all season and leave payment to the end of the season or separate due dates. Each agency’s open balance is tracked through statements and emails.
Solution
- Send bulk payment links to your agencies in one click; track who opened and who paid on one screen
- Automatic reminders go out before the due date; late payments show in the panel and your finance team is notified
- Your agency network pays you from its own screen with Dealer Payments; a separate payment set-up and credit limit for each agency
- Card payments in a single payment or in instalments
- Every payment posts to the right customer account in your ERP
- Agency statements go out by email
- Payment promises are taken by phone
- Late agencies are noticed at the end of the season
- Bulk payment links go to 64 agencies
- Automatic reminders go out before the due date
- Open balances on one screen
Fewer end-of-season surprises. Every agency’s status on one screen.
POS costs at reception and around the property
Reception, restaurant, spa and activity desks each run a separate bank POS. Each device has its own fee, minimum turnover commitment and rate, and end-of-day payments are gathered from several screens.
Solution
- Place a Physical POS at reception, in the restaurant or at your sales points
- Single-payment sales land on your company card the next day at 0% fee, weekends and public holidays included
- Accept all domestic and international bank and credit cards
- One fixed fee across all partner banks; no inactivity fee and no minimum turnover
- See which POS is where and how much came in from each point on one screen
- A separate bank POS at every point
- An inactivity fee in the off-season for missed turnover
- End of day on each bank’s own screen
- One Physical POS per point
- Single-payment sales on your card the next day at 0% fee
- Payments from every point on one screen
Fixed fees, even in the off-season. Instalment transactions use current market rates.
Tracking cancellations, refunds and deductions
For cancelled or changed bookings, refunds depend on finding which POS and bank the payment went through. Fee deductions and payouts are tracked separately on each bank’s screen.
Solution
- POS Reporting brings all your virtual and physical POS terminals onto one screen, whether or not they run through Tahsildar
- Refunds and voids are reported separately; erroneous transactions are flagged automatically
- The agreed rate is compared with the rate charged on every transaction, with an alert on deviations
- Payouts are verified against your bank account; a settlement calendar shows what lands and when
- Refunds and voids post to the right customer account in your ERP
- Staff search for which bank the payment went through
- The refund is made separately on the bank’s screen
- The accounting entry is fixed by hand
- The transaction shows in a report covering every POS
- Refunds and voids are reported separately
- The refund posts to the right customer account in the ERP
Refunds never lose their trail. Fees, settlement and refunds in the same report.
Supplier payments before the season
Before the season, large payments go to food and beverage, linen, maintenance and repair suppliers. Guest income arrives gradually through the season, and the gap is covered from working capital.
Solution
- See supplier payables from your ERP on one screen and pay them in bulk with your corporate card in one click
- Your supplier is paid the next business day, with no need for factoring
- Keep your cash longer: up to 40 days on a single payment, up to 12 months in instalments; no interest, only a card fee
- You decide whether the card fee stays with the supplier or with your company
- Once paid, the payable closes in your ERP; our team handles supplier onboarding
- Suppliers are paid by bank transfer straight away
- Guest income arrives through the season
- The gap is covered from working capital
- One bulk corporate card payment to four suppliers
- Suppliers are paid the next business day
- You keep your cash for up to 12 months in instalments
Keep your cash for the season. No interest, only a card fee.
Frequently asked questions
Can’t find the answer you need? Review your property’s and agency network’s payment set-up with our team.
+90 850 532 75 05Tourism businesses taking payments from guests, agencies or corporate clients: hotels and hotel groups, travel agencies, tour operators, and transfer and events firms. You manage deposits, stays, agency and on-site payments on one platform.
Send your guest a payment link by SMS, email or QR code. The guest enters their own card details on a secure payment page on your company’s domain and pays with 3D Secure, so you never need card details by email or on a form.
Yes. With multi-currency and multilingual support you take payments from guests and agencies abroad; 122 currencies are supported and rules route payments to a POS by currency.
Send bulk payment links to your agencies in one click and set up automatic reminders before the due date. Your agency network pays you from its own screen with Dealer Payments, with a separate payment set-up and credit limit for each agency.
Yes. The payment page is embedded in your website or mobile app and runs on Tahsildar’s PCI-DSS infrastructure; card data never reaches your systems. Payment status, amount, instalments and transaction ID sync to your system via API; web services and API come at no extra cost.
POS Reporting reports refunds and voids separately, flags erroneous transactions automatically and covers all your virtual and physical POS terminals, whether or not they run through Tahsildar. Refunds and voids post to the right customer account in your ERP.
Our infrastructure is built for peak periods: it scales automatically with load and balances traffic, so it can absorb the higher payment volumes of peak season. Systems are monitored 24/7 and our team is alerted automatically if anything unusual happens. If you have more than one POS set up, payments fail over automatically to a backup acquirer when a bank or payment institution has an issue.
Most set-ups go live within 24 hours, depending on your infrastructure. You set everything up together with your dedicated onboarding specialist, and your existing customer accounts are migrated at no extra cost. Tahsildar is offered as a package. We’ll work out the products and plan that fit you in a free demo. Onboarding support, your dedicated account managers and web services / API come at no extra cost.
Let’s plan your tourism payments together
Fill in the form and we’ll review your deposit, agency and on-site payments with you in a free demo.