Got questions?We’ve gathered the answers here
We’ve gathered the most frequently asked questions about Tahsildar, our products and our services on one page. If you can’t find what you’re looking for, our team is just a call away.
About Tahsildar
GeneralTahsildar is a B2B payments and orchestration platform that brings dealer, customer and supplier payments together in one place. It offers online payments, dealer payments, virtual and physical POS, payment orchestration, POS reporting, ERP integration, dealer financing, supplier payments and dealer order management in the same panel.
We offer solutions tailored to 29 industries, especially manufacturers and wholesalers with dealer and distributor networks, and businesses that get paid by enterprise customers.
No. With Tahsildar you can accept online payments via payment link, QR code or SMS, even without a website.
You can accept credit cards, debit cards and bank transfers (EFT and havale). Visa, Mastercard, Amex and Troy are accepted; instalment options depend on the card programme and the partner bank or payment institution.
Tahsildar is integrated with 23 banks and 23 payment institutions. You decide which POS you work with and which channel each transaction is routed to.
Yes. It syncs bi-directionally with SAP and Turkey’s leading ERPs (Logo, Mikro, Nebim) and other widely used ERPs; payments, POS transactions and refunds post to your ERP. Our team sets up the integration, with no systems integrator needed.
Rates are set by partner banks and payment institutions and vary with card type, number of instalments and your volume. With our free POS pricing quote service, we collect quotes from at least 3 payment institutions and compare them for you.
Most systems go live within 24 hours; timing can vary with your infrastructure. Your dedicated specialist stays with you until your first successful transaction.
No. Your ERP and banks stay as they are; Tahsildar is set up in a parallel run while your current process keeps working. Dealer data and customer accounts are migrated at no extra cost.
No. There is no extra charge for onboarding and migration support, your dedicated account managers, POS pricing quotes or web services and API.
Security and compliance
GeneralYes. Tahsildar holds PCI-DSS v4.0.1 Level 1 certification, valid from 11.02.2026 to 11.02.2027.
The full 16-digit card number, expiry date and CVV are never stored in the clear on Tahsildar servers. Transaction records only contain masked card details (first 6 and last 4 digits).
Card transactions are verified with 3D Secure, and data traffic is encrypted with 256-bit SSL.
Our information security management follows the ISO/IEC 27001 standard. THS Finansal Teknolojiler A.Ş. is registered with VERBİS as a data controller under KVKK, Turkey’s personal data protection law.
You can submit requests under Article 11 of KVKK in writing to info@tahsildar.com.tr or to our company address. Requests are answered within 30 days at the latest.
Online Payments
Accept paymentsNo. With Tahsildar you can get paid by payment link, SMS, email or QR code without a website. Your customer pays by card on a secure payment page under your own branded domain. If you have a website, you can also embed the payment page in it.
Send links by SMS and email straight from the dashboard, share them in messaging apps or use them as QR codes. You can also connect Tahsildar to your website, mobile app or dealer portal via API.
Yes. With bulk payment requests, every member or dealer receives their own payment link in one click. Links go out automatically by SMS and email, and you track who viewed and who paid on one screen.
You define the schedule once: weekly, monthly or a custom cycle. Each charge starts automatically on its due date. Set it up for a single customer, or for your entire base with bulk recurring payments; failed charges are retried automatically.
Yes. Set the amount, currency, instalment plan, payment method, expiry, 3DS mode and link type for each link. You decide whether the amount and description are fixed or editable, and choose the email subject and template. The page is published on your own branded domain.
The dashboard shows the decline reason in plain language. You can resend the link, send a reminder or extend the expiry. If a bank doesn’t respond, the transaction is routed to a backup POS according to your rules.
Yes. Take single payments or up to 12 instalments on Turkish-issued cards. You control which instalment options are offered through instalment plans; Visa, Mastercard, Amex and Troy are accepted.
Yes. Multi-currency and multi-language support lets you get paid by international customers. 122 currencies are supported, and routing rules send each currency to the right POS.
Dealer Payments
Accept paymentsIt’s a system that lets a parent company collect payments digitally from its dealers and sub-dealers. With Tahsildar, dealers pay you by card, payment link or terminal, directly or against their trade accounts, and the whole process is managed in one portal.
Yes. You issue usernames and passwords to dealers and sub-dealers. With your permission, dealers can also create their own sub-dealers and add users for them. As your network grows, your operations account manager helps you set up new dealers and users.
On your domain. The portal can run on a subdomain such as yourcompany.tahsildar.com.tr or on your own domain such as pay.yourcompany.com, so dealers see your brand. You can also embed the payment page in your existing dealer portal.
Three: parent company, dealer and sub-dealer. Each tier sees its own activity and the tiers below it; the parent company sees the entire network.
Dealers use the same portal both to take payments from their own customers and to pay the parent company. They accept cards at the parent company’s POS rates, and both flows are recorded in the same reports.
That depends on your set-up. Funds can settle to the dealer’s own IBAN, or to the parent company and be credited to the dealer’s trade account.
Yes. Define different virtual POS accounts, instalment options and payment method sets per dealer or dealer group, and set up the same rules for physical terminals.
Yes. Use the rep hierarchy to assign account managers or field sales reps to dealers and create rep-specific payment rules. Reps see their assigned dealers and work from a tablet or phone.
Virtual POS
Accept paymentsA virtual POS lets you accept credit, debit and prepaid card payments online, without a physical terminal. With a virtual POS obtained through Tahsildar, you get paid inside the Tahsildar platform via payment links and payment pages. Transactions are authenticated with 3D Secure, and funds reach your account on the settlement schedule you choose.
Tahsildar works directly with 23 licensed payment institutions, including Paynkolay, PayTR, Paratika, Halköde and ZiraatPay. Instead of approaching payment institutions one by one, you get the virtual POS, settlement terms and seasonal offer that fit your business, with support from application through onboarding and beyond.
No. Tahsildar charges no fees for a virtual POS obtained through Tahsildar. Only the processing fee set by the payment institution applies.
Funds are settled directly to your own IBAN. Tahsildar never touches your money; the flow of funds is strictly between you and the payment institution.
No. The virtual POS service is provided by licensed payment institutions with which Tahsildar holds integrator partnership agreements. Underwriting and approval rest with the payment institution; Tahsildar follows the process on your behalf and acts as your single point of contact.
Fees are set by the payment institution based on your industry, transaction volume, average basket size, instalment usage and settlement preference. Tahsildar compares competitive market offers from partner institutions and presents the best fit for your business.
Choose next-day settlement or a 7, 15 or 30-day deferred settlement. Longer holds generally mean lower processing fees. You can change your preference before the settlement date and withdraw the funds to your account.
You decide. Absorb the instalment fee yourself, or pass it on to your sub-dealer or customer. Choose gross or net settlement up front: the system either deducts the cost from the amount or adds it on top, so the amount you want lands in your account.
Physical POS
Accept paymentsA physical POS terminal lets you accept card payments in store or in the field by tapping, inserting or swiping the customer’s card. With Ödeal terminals for Tahsildar customers, your single-payment takings are loaded onto your card the next day with zero merchant fees.
The full amount of every single-payment sale on your Ödeal terminal is loaded onto your card the next day, with no deductions. You can spend that balance with the card fee-free or cash it out to your bank account. Instalment transactions are charged at current rates.
A business credit card issued by Fibabanka.
Funds loaded onto your card are never held; they are managed as a flexible balance. You can spend it with the card or withdraw it to your bank account at any time. The longer the balance stays on the card, the lower the cash-out fee; after 30 days you can transfer it to your bank account completely free of charge.
Whenever you like. Once your request is approved, the funds reach your bank account the same day. After 30 days the fee is 0%; earlier withdrawals carry a reduced rate that falls the longer you wait.
For single payments at any in-store POS, online, and for bill and vehicle tax payments. The card is also enabled for mail-order and virtual POS transactions. It can’t be used for ATM withdrawals, purchases abroad, jewellery, credit card repayments, promissory notes or foreign currency, and it can’t be topped up from outside.
Yes, and this is where Tahsildar Physical POS is strongest. Place a terminal at every dealer and receive card payments taken at each location on your company card the next day, fee-free. Tahsildar shows how much has come in from each location.
Yes. Assign terminals to your sales reps so they can collect payments in the field, independently of any dealer. Tahsildar shows who holds each terminal and where every payment came from.
Payment Orchestration
OptimiseIt connects you to every bank virtual POS through a single integration, so you can accept low-fee card payments in 1–12 instalments.
Each payment is routed automatically to the lowest-cost acquirer that is live at that moment, based on card programme and instalment plan. You set the rules once; the system does the routing.
Yes. Tahsildar compares instalment pricing from different payment institutions for the same card programme. For example, 3-instalment Bonus payments can go to one payment institution and 4-instalment payments to another.
A rule set defines, per customer, dealer or card, which acquirer is used, which instalment plans are offered and who bears the instalment cost. You can run as many rule sets as you need in the same month.
The payment is rerouted automatically to the next-best acquirer. You can switch acquirers on or off at any time and schedule a switch for a future date.
Fees depend on your volume and the banks and payment institutions you work with; our free POS pricing quote gives you a side-by-side comparison.
Yes. As the parent company you can open or close instalment plans for customers or dealers, absorb the instalment cost and design campaigns as you see fit.
Yes. Open invoices come in through your ERP integration, payment options follow each invoice’s status, and invoices can be paid in full or in part.
POS Reporting
OptimiseNo. Whether your POS accounts run through Tahsildar or are contracted directly with your bank, every virtual and physical POS you own is included in the report.
All banks in Turkey are supported, and POS accounts with payment institutions are included too. Setup is done bank by bank and is quick; if your bank isn’t in the system yet, we add it promptly on request.
On your instruction, your bank sends your POS transaction and payout data to us over a secure channel; you don’t upload any files. All data is processed in compliance with KVKK, Turkey’s personal data protection law, and PCI-DSS.
Enter your rate table in the dashboard yourself, or send us your contract and our team will enter it during setup. When you renegotiate, simply update the table.
The fee charged on each transaction is compared with the agreed rate for that POS and instalment plan. The payout reported by the bank is also matched against what actually reached your bank account. You get an automatic alert whenever something drifts.
Reports are in Turkish lira (TRY). If you have POS accounts agreed in US dollars or euros, those transactions are included too.
Yes. The dashboard is available in English as well as Turkish.
Each company has its own dashboard, so every legal entity’s POS accounts and fees are reported separately.
ERP / CRM Integration
OptimiseSAP and Turkey’s leading ERPs, including Logo, Mikro and Nebim, along with other widely used ERP systems. We’ll review your ERP with you in the demo.
Once you grant the necessary access, the integration is usually live within a few days. A typical ERP integration project can take weeks.
No. Our team builds the connection without middleware or a third-party integrator. All we need from you is access to your ERP. After go-live, your operations account manager coordinates with your IT team on ERP updates.
Dealer and customer master data, balances and open items, invoices and supplier payables sync from your ERP to Tahsildar. Cash receipts, POS transactions, refunds and voids, orders and supplier payments post back to your ERP.
You do. Each data flow’s schedule is set in your Tahsildar dashboard. Our team configures it during setup, and your team can change it at any time.
Every sync is logged with a full audit trail. A failed sync appears in the dashboard with its reason, and once the issue is resolved the record is synced again.
Yes. If your dealer and customer data lives in a CRM, Tahsildar connects to it in the same way.
Access is limited to the permissions you grant, and every sync is logged. Your data is processed in line with Turkey’s data protection law (KVKK).
Bank Account Integration
OptimiseAn add-on service that shows balances and transactions from your accounts at different banks on one screen in your Tahsildar dashboard. There’s no need to log in to each bank’s internet banking.
Bank Account Integration is available to Tahsildar customers as an add-on. It’s added to your existing Tahsildar dashboard, with no separate app or login.
We’re integrated with 25 conventional and participation banks in Türkiye; the main ones are listed on this page, and we’ll share the full list in your demo. If you work with a bank that isn’t listed, just ask.
No. Bank Account Integration is view-only: it shows balances and transactions, and no transactions are made from the dashboard.
Yes. Balances and transactions are sent to your ERP or accounting system via web service (API). Incoming bank transfers are matched to customer accounts in your ERP using this feed.
You tell us which banks you work with, and we prepare the authorisation forms each bank requires together. Once the bank approves, your accounts appear in your dashboard. If you’re a Tahsildar customer, just pass your request to your sales account manager.
Dealer Financing
GrowTahsildar offers consumer, business and agricultural loans. Fibabanka: consumer loans; business loans up to TRY 2 million; agricultural loans up to TRY 2 million. İşbank DijiKolay Finansman: sole proprietorships up to TRY 2 million; incorporated companies up to TRY 10 million within credit lines allocated by the branch. Loan type and credit line are set automatically based on the borrower’s profile and the bank’s credit criteria.
It is used mainly in B2B trade and in dealer and sub-dealer networks: automotive, agriculture, wholesale, food, textiles, telecoms and any sector with a distribution or dealer network.
All applications run through digital channels, and standard applications are usually decided within minutes. For high-value loans, the bank may require an additional assessment or a branch meeting.
There are no setup, licence or fixed usage fees. Financing costs arise only on loans actually drawn, under the lending bank’s terms. On Fibabanka loans you can cover part or all of this cost; no separate payment is needed.
Rates depend on the bank’s current lending policy, the loan type (consumer, business or agricultural) and the chosen amount, term and repayment plan. Borrowers see the full cost of credit before they confirm. Campaigns tailored to your company can be set up.
Yes, the banks offer these loans with instalment repayment. On Fibabanka loans you can offer your dealers terms of up to 18 months.
Dealer Order Management
GrowA private B2B storefront that only your dealers can sign in to. You manage products, pricing, stock and promotions in the back office; your dealers build their cart, place the order and pay in one place.
No. It is a Tahsildar module, running on the same infrastructure and in the same dashboard as Dealer Payments, Dealer Financing and the rest of Tahsildar. No integration is needed between modules; our team handles onboarding and the ERP connection.
Your dealers reach it at your own address: one linked to your company’s domain (e.g. b2b.yourcompany.com) or yourcompany.tahsildar.com.tr. Either way, it runs on Tahsildar’s infrastructure.
No. Dealer Order Management is included in your Tahsildar licence, with no separate module fee and no per-order charges.
During onboarding our team loads your products, price lists and settings. After that, you can add and update them yourself in the dashboard.
By card (single payment or instalments), by bank transfer (EFT and havale), with Dealer Financing, or on account. Dealers can also see their account balance and statement in the storefront.
Yes. You can create price lists for each dealer group, price in TRY, USD and EUR, and show or hide products by dealer group.
It’s up to you. You can set orders to be approved automatically or manually.
Supplier Payments
GrowYour corporate card payment is confirmed and reaches your supplier’s account the next business day, whether you pay in a single payment or in instalments.
Corporate cards in Türkiye support instalment payments. You pay your supplier by card, then repay the card to the bank up to 40 days later as a single payment, or in up to 12 instalments. In the meantime the cash stays in your company, and you pay no interest.
Your company pays no interest. The only cost is a card fee; we agree the cost structure with you, tailored to your company.
Your card and payment limits are set up based on your supplier payment volume; we manage the process together with you.
No. Suppliers who accept join the platform; with the rest, your current payment process continues. Suppliers who join get paid early, with no need for factoring. We plan together how many suppliers to start with.
Not at the moment. Supplier Payments covers suppliers based in Türkiye.
No. Our team handles supplier onboarding; neither you nor your supplier carries any integration cost.
Tahsildar sets up the ERP connection, with no technical work on your side. Your supplier payables and due dates arrive in the dashboard automatically, and you can add a payment manually if it isn’t on the list. Once paid, the item is closed in your ERP.
Onboarding and migration
ServicesNo. Premium onboarding support is standard for every customer; there’s no separate package to buy.
POS set-up, obtaining payment API credentials from banks and payment institutions, routing rules, dealer and user configuration, your other company settings and ERP integration are all done together with your specialist. Everything is tested end to end before go-live.
Nominate a contact person, share your dealer list and working rules, grant access to your ERP and approve the test transactions. Your specialist tells you what’s needed at each step.
API credentials are issued to your company by the bank or payment institution. We manage that process and guide you step by step; once the credentials arrive, you complete POS set-up and testing with your specialist.
Most customers go live within 24 hours. Overall timing depends on bank and payment institution processes, your dealer structure and your ERP infrastructure. Your specialist builds a plan for you in the first call.
Your onboarding specialist stays with you until payments are running successfully. Your operations and sales account managers are on the team from the day you sign and become your first point of contact after go-live.
No. Tahsildar is set up in a parallel run alongside your current system; your existing payments keep running until testing is complete and your first successful payments come in. Dealer data and customer accounts are migrated at no extra cost, and historical payment data on request.
Web services and API
ServicesThe payment page is embedded in your page via iframe. Your customer pays without leaving your site, and you customise the look to match your site.
Card details are entered on the payment page directly into Tahsildar’s PCI-DSS compliant infrastructure and processed there; 3D Secure authentication also happens here. No card data reaches your systems, only the payment result.
You can customise the whole payment page, not just the card form: logo, colours and look; explanatory text; customer detail fields such as full name; your own agreements and additional consents. We define your needs with your specialist and test everything together before go-live.
Once the payment is complete, the result is sent to your system via API: payment status, amount, number of instalments and transaction ID. You can use this to confirm the order and post the payment to your own records.
You can use it on your website, dealer portal and mobile app. Payments from all your channels also appear in your Tahsildar panel.
No. There is no fee for web services and API access. Only the processing fee set by the payment institution applies.
Your development team connects the API to your own system; we share the details and integration documentation with them. Your onboarding specialist is with you throughout, and the payment page and data sync are tested before go-live. After go-live, your operations account manager coordinates with your IT team.
If you run SAP or one of Turkey’s leading ERPs (Logo, Mikro, Nebim) or another widely used ERP, you can connect directly with ERP / CRM Integration, with no systems integrator needed. All we ask for is access permission.
Dedicated account manager
ServicesNo. Account manager support is free for every customer, regardless of volume; there is no separate package to buy.
The day you sign the contract, your company is assigned one account manager from operations and one from sales. They work alongside your onboarding specialist during set-up, and you keep working with the same people after go-live.
Your operations account manager looks after day-to-day running; your sales account manager looks after commercial topics and new products. If you’re not sure who to contact, reach either one and your request goes to the right person.
By their direct phone line, by email, on WhatsApp, or by opening a support ticket in the Tahsildar panel. Tickets opened in the panel stay on record.
Your account manager is available during business hours. For urgent issues, we’re there out of hours too.
Your account manager coordinates with your IT team. For ERP, API or anything that needs a closer look, they bring in our operations and technical team and follow it through to resolution.
Yes. Your account manager also supports you with questions that come from your dealers, preparing the answer or guidance with you.
Free POS pricing quote
ServicesNo. The quote service is free and creates no obligation. After reviewing the quotes, whether you choose one is entirely up to you.
Virtual POS, physical POS and agricultural POS. Quotes cover single payments and instalments and, if you need it, accepting international cards and foreign currency payments.
We collect at least 3 quotes from the payment institutions we actively work with and present them side by side within 1–3 business days. Payment institutions set the rates; if a seasonal promotion is valid when you make your request, it is added to the quote.
Your monthly card volume, average transaction size, instalment mix and sector. If you also share your current bank and rates, we compare the quotes against them.
For every POS type, we request quotes based on whether you want your funds the next business day or on deferred settlement. Longer holding periods usually mean lower fees; if you’re unsure, we’ll weigh up the options with you.
Tahsildar integrates with banks’ agricultural POS, so you can accept Başak, İmece, TarımKart, Harman, Üretici, Hasat and Tohum Kart. For agricultural POS from payment institutions, simply select agricultural POS in the form; because their terms differ from standard POS, we collect and compare these quotes separately.
Yes. Share your current bank and rates, and we’ll put the quotes next to them and show the difference clearly.
No, you don’t need to be a Tahsildar customer to request a quote. If you accept a quote, you use your POS through Tahsildar; our team runs the application and set-up process with you.
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